Neo bank, Kuda, has allayed the fears of its customers who have been unable to access their money since Tuesday owing to glitches on its app.
The bank said the customers’ money was safe and it was working on fixing the issue with the app, adding that customers would be able to access the app once the issue is resolved.
Customers of the bank have become apprehensive owing to their inability to access the Kuda app for transactions. Some customers are able to log in but the balance on their account show zero.
Reacting to the development, the bank apologised to its customers, acknowledging that it was aware of the glitches, including the zero balance error.
The bank said it was working to fix the problem and assured its customers that they would be notified once the downtime had been fixed, adding that the customers’ money remained safe in spite of the glitches.
Kuda took to its Twitter to announce that they are working on fixing the error
We know that the ₦0.00 balance error reported by several people is worrying but we assure you that it’s just what the app is displaying because of the downtime, not the amount of money you actually have. We’ll keep sharing updates as we make progress.
